FAQ

Q: Why was my order cancelled?
A: There could be several reasons why your order was cancelled. It is possible that the item you ordered was out of stock or discontinued. Sometimes, there may be an issue with payment processing or shipping restrictions to your location. If you are unsure about the specific reason, we recommend contacting our customer support team for further assistance.

Q: How long does shipping take?
A: The shipping time can vary depending on your location and the shipping method selected. Typically, domestic orders within United States take approximately 3 to 5 business days for delivery. International orders may take longer due to customs clearance and other factors, ranging from 3 to 10 business days. Please note that these estimates are general guidelines, and actual delivery times may vary.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. However, please note that there may be certain restrictions and additional costs associated with international shipping. These include customs duties, taxes, and import fees imposed by your country's customs authorities. It is recommended to check with your local customs office for more information regarding any potential charges.

Q: What are your payment methods?
A: We accept various payment methods to provide convenience and flexibility for our customers. Currently, we support payments through major credit cards, such as Visa, Mastercard, and American Express. Additionally, we also accept payments made through PayPal and other digital wallet services such as Apple Pay, Android Pay, and Google Pay. Please ensure that your payment method is valid and has sufficient funds before placing an order.

Q: What is your return and refund policy?
A: We strive to provide excellent customer satisfaction. All sales are final, meaning we do not accept returns or process refunds.

If you have any further questions or require additional assistance, please don't hesitate to contact our customer support team. We are here to help!